Buying with confidence
DELIVERY, RETURNS & WARRANTY
Everything you need to know about getting your Talaria, sending something back, and the cover that comes with it. Buy direct from Talaria UK.
Delivery
We deliver Talaria bikes and parts UK-wide, direct from our Devon base — cost confirmed at checkout.
- Coverage
- UK-wide delivery (mainland). Highlands, islands and offshore addresses may carry a surcharge or longer lead time — we confirm before dispatch.
- Timeframe
- Most bikes arrive within a few working days of dispatch; parts typically sooner. Any pre-order or backorder lead times are shown before you buy.
Returns & Cancellations
Consumer orders are covered by your UK distance-selling rights. If something is not right, we will put it right.
- Change of mind
- Unused items in their original, resaleable condition and packaging can be returned within 14 days of delivery for a refund. Contact us first for a returns reference.
- Faulty or damaged
- Tell us within 48 hours of delivery if an item arrives damaged or faulty, with photos. We will arrange a repair, replacement or refund at no cost to you.
- Refunds
- Approved refunds are issued to your original payment method (bank transfer) once the returned item is received and inspected — usually within a few working days.
- Return shipping
- For change-of-mind returns you cover return carriage; for faulty items we cover it. Bikes must be returned in the condition supplied.
- Exclusions
- Registered or used vehicles, fitted/installed electrical parts, and made-to-order or customised items may not be eligible for change-of-mind returns. Your statutory rights are unaffected.
Warranty
New Talaria bikes are covered by a manufacturer-backed limited warranty, supported by our UK team and genuine parts.
- What is covered
- Defects in materials and manufacturing under normal use for the warranty period, including the motor, controller and frame as set out in your model documentation. Junior bikes carry a 12-month parts and 6-month battery warranty.
- Genuine parts
- Warranty is maintained by using genuine Talaria parts, available from our Parts Shop with model-specific fitment. Non-genuine parts may void cover.
Need a hand with an order?
Our UK team handles delivery, returns and warranty directly.
This page summarises our policy and does not affect your statutory rights under UK consumer law. Full terms apply — see our Terms of Service. Specific warranty periods and exclusions are set out in your model documentation.